Refund Policy for Fodo Global Language Services
Effective Date: [1st February 2025]
At Fodo Global Language Services, we are committed to providing high-quality language services to meet your needs. This Refund Policy outlines the circumstances under which refunds may be requested and issued.
By using our services, you agree to the terms set out in this Refund Policy. If you do not agree with this policy, please refrain from using our services.
1. General Refund Policy
We strive to deliver the highest quality of work and customer satisfaction. However, if you are dissatisfied with our services, we encourage you to contact us immediately so we can address your concerns.
2. Refund Eligibility
Refunds will only be considered under the following circumstances:
Quality Issues: If the work delivered does not meet the agreed-upon specifications or quality standards, you may be eligible for a refund or a revision.
Non-Delivery: If the work is not delivered within the agreed timeline and no prior notice was given for a delay, you may request a refund.
Overpayment: If an overpayment was made, a refund will be issued for the excess amount.
3. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
Completed work that meets the specifications and quality standards outlined in the service agreement.
Services provided in full or partially consumed (e.g., consultations, advice, or custom services).
Services for which the client has provided approval or accepted delivery.
4. Refund Process
If you believe you are eligible for a refund, you must submit a request within [X] days of receiving the work. To request a refund:
1. Contact our support team at [Insert Contact Email] with a detailed explanation of the issue.
2. Include any relevant supporting materials (e.g., project brief, communication history, and work samples).
3. We will review your request and respond within [X] business days.
If your refund is approved, we will process the refund to the original payment method. Refunds may take up to [X] business days to appear on your account.
5. Revisions and Corrections
Before issuing a refund, we may offer to make corrections or revisions to the work to meet the agreed-upon standards. We recommend utilizing this option as an alternative to a refund, as it may provide a quicker resolution to your issue.
6. Late Refund Requests
Requests for refunds made after [X] days of receiving the services will not be considered unless an exception is made at our discretion. Refunds will not be granted for dissatisfaction with work that has already been approved, finalized, or delivered.
7. No Refund on Deposits
Deposits made to secure your project are non-refundable. If you decide to cancel the project after making a deposit, the deposit will be forfeited.
8. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. By continuing to use our services, you agree to any changes made to this policy.
9. Contact Us
If you have any questions or concerns about this Refund Policy or would like to initiate a refund request, please contact us at:
Fodo Global Language Services
United Kingdom Address 2nd Floor, College House, 17 King Edwards Road, Ru LONDON
legal@fodogloballanguageservices.com
+447367552147